For repairs, please contact the shop where you purchased the product.

Please contact below if there are no import or retail locations near you or if you have a question about our products.
Contact us about repairs and
Repair Request Shipping Destination

Customer Support Section

7F, LUX Bld., 1-1-41, Kawamata, Higashiosaka, Osaka, 577-0063, Japan

Hours: Weekdays 10:00 ~ 17:00
(except on Saturdays, Sundays and holidays, and New Year’s designated holidays)

  1. User-only Toll free 0120-22-3403 ※Available to call from Japan
  2. Exclusive Dial for Dealers +81-6-6785-0507
  3. Contact Us
  4. FAQ

Maintenance information

Introduction of regular maintenance methods for TAICHI products so that you can use the product comfortably for a long time.
※Able to download PDF file manual
  • file size:980 KB
  • file size:197 KB
  • file size:907 KB
  • file size:341 KB
  • file size:120 KB

Counterfeit Taichi Products

Sellers on internet auction sites may list counterfeit Taichi products that are not of the same quality as our official products. To avoid the risk of accidentally purchasing counterfeit gear, we suggest you purchase from an officially licensed Taichi dealer. We cannot offer any guarantees or repairs for counterfeit products, so please exercise caution when making purchases on auction sites and sites that claim to offer our products at low prices.